Last updated: 25 February 2026
LoadServ (“we”, “our”, “us”) is a UAE-based technology company operating as LoadServ software and digital solutions FZE LLC, providing web development, mobile app development, strategic SEO and ASO, high-performance hosting, business email services, and technical consulting. We are committed to protecting your privacy and handling personal data in a lawful, fair, and transparent manner.
This Privacy Policy explains what personal data we collect, how we use and share it, how we keep it secure, and the choices available to you when you interact with LoadServ through our UAE website, forms, and services.
Controller: LoadServ software and digital solutions FZE LLC
Trade License No.: 262672334888
Registered office: CWS-1V-968602, Amber Gem Tower, United Arab Emirates
Website: https://www.loadserv.ae
Email (general): info@loadserv.ae
Email (privacy requests): info@loadserv.ae
Phone / WhatsApp: +971507681617
If you have questions about this Policy or how we handle your data, contact our Privacy Lead using the contact details above.
This Policy applies to:
Our websites and landing pages (including loadserv.ae and related pages);
Our contact forms, quote requests, consultations, and support requests;
Service delivery for clients (web/apps, hosting, email, SEO/ASO, consulting);
Marketing communications, events, and webinars we run or participate in.
This Policy does not apply to third-party websites, services, or platforms we do not control. Their privacy practices are governed by their own policies.
We may collect and process the following categories of personal data:
Contact data: name, email, phone number, company name, job title, preferred language, and country/city.
Project details: business goals, requirements, target audience, timelines, budget ranges, and any URLs or files you share for assessment.
Support & billing data: support tickets, attachments, service records, invoices, and payment references (we do not store full payment card details on our servers unless expressly stated and lawfully required).
Communications: messages sent via forms, email, WhatsApp, surveys, and consultation bookings.
Usage & device data: IP address, browser type, user agent, device and OS details, viewed pages, referrer, and timestamps.
Cookies & similar technologies: session cookies (site operation), preference cookies, and analytics tools (for example, GA4) used to improve site performance and user experience.
Analytics and advertising partners (where used and permitted by law);
Payment, invoicing, and accounting providers (for confirmations, reconciliation, and fraud prevention);
CRM, support, and communication platforms used to manage client relationships and service delivery.
If you provide personal data about another person (for example, a colleague or project stakeholder), you confirm that you are authorized to share that data with us.
Provide services: scoping, proposals, contracting, onboarding, delivery, support, and account management.
Operate securely: monitoring systems, troubleshooting, abuse prevention, fraud detection, and incident response.
Communicate with you: project updates, support replies, service notices, and relevant business communications.
Improve our services: analyzing website usage, performance, and conversion journeys to improve UX and technical quality.
Legal and compliance: meeting accounting, tax, audit, and regulatory obligations and responding to lawful requests.
Marketing (where allowed): sharing newsletters, insights, or service updates, subject to your preferences and applicable law.
Depending on your location and the processing activity, we may rely on one or more of the following legal bases:
Contract: to respond to your request, provide a quote, and deliver contracted services.
Legitimate interests: to protect our systems, prevent misuse, improve our services, and maintain business operations, balanced against your rights.
Consent: for certain cookies, analytics, or marketing communications where consent is required.
Legal obligation: to comply with legal, tax, accounting, or regulatory requirements.
We do not sell personal data. We may share limited personal data with:
Service providers / processors: hosting providers, cloud infrastructure providers, email/CRM/support tools, analytics tools, and billing or invoicing providers, only as needed to run our services and under appropriate contractual protections.
Professional advisers: legal, accounting, audit, and cybersecurity advisers where reasonably necessary.
Authorities and regulators: when required by applicable law or to protect rights, property, safety, and security.
Business transfers: in connection with a merger, restructuring, acquisition, or sale of assets, subject to confidentiality safeguards.
Because our technology stack and service providers may operate in multiple countries, personal data may be transferred outside the UAE. Where required, we implement appropriate safeguards (such as contractual protections and security controls) to protect personal data during such transfers.
We keep personal data only for as long as necessary for the purposes described in this Policy and to meet legal or operational requirements. Typical retention periods may include:
Prospects and contact form inquiries: typically 12–24 months from the last meaningful interaction.
Clients and project records: for the duration of the engagement and thereafter for legal, tax, and accounting purposes (commonly 5–7 years, or as required by applicable law).
Support, uptime, and security logs: for operational, troubleshooting, and security needs, subject to reasonable retention controls.
We securely delete, anonymize, or restrict access to personal data when it is no longer required.
Subject to applicable law, you may have rights regarding your personal data, including the right to:
Access your personal data and request a copy;
Rectify inaccurate or incomplete data;
Erase data in certain circumstances;
Restrict or object to certain processing activities;
Port your data, where applicable;
Withdraw consent where processing depends on consent;
Opt out of marketing communications at any time.
To exercise your rights, email info@loadserv.ae with the subject line “Privacy Request”. We may need to verify your identity before responding.
We apply appropriate technical and organizational measures to protect personal data, including encryption in transit (TLS/HTTPS), access controls, least-privilege permissions, monitoring, patching, backups, and operational security practices. No system is completely immune from risk, but we continuously improve our controls and respond to threats as part of our ongoing security process.
Our website may use cookies and similar technologies to:
Operate the site (session handling and preferences);
Measure usage (for example, analytics and page performance insights);
Improve performance and user experience.
Where required by applicable law, we request consent before using non-essential cookies. You can also manage cookie settings in your browser. Please note that disabling some cookies may affect website functionality.
Transactional emails (for example, quote responses, support updates, project communication, and service notices) are necessary to deliver our services.
Marketing emails (such as newsletters, updates, or case-study announcements) are sent in line with applicable legal requirements and your communication preferences. You can unsubscribe at any time.
Hosting & business email services: We process technical and account data to provision, secure, monitor, back up, and support hosting and email services. Operational logs may include IP addresses, message headers, and system error traces.
SEO & ASO services: We may access and process website and app performance data, analytics reports, search visibility data, and related metrics to deliver agreed optimization services.
Web and mobile development: Access to source code repositories, staging, or production environments is controlled on a least-privilege basis and may be subject to confidentiality obligations.
Support and incident response: For troubleshooting, we may review logs, backups, and configuration snapshots strictly as needed to diagnose and resolve issues.
Our website and services are intended for businesses and professional users and are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact info@loadserv.ae and we will take appropriate action.
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The “Last updated” date at the top of this page shows the latest revision date. Where required, we will provide additional notice or request consent again.
If you have questions, concerns, or would like to exercise your privacy rights, please contact info@loadserv.ae.
If you believe we have not addressed your concerns appropriately, you may have the right to contact the relevant data protection authority or competent regulator, depending on the applicable law and jurisdiction.
Strictly necessary: session handling, security controls, and language preferences.
Analytics: aggregated site usage and performance metrics (where enabled).
Marketing (optional): used only where applicable and with consent, if enabled.
Note: This Privacy Policy is drafted for a UAE-facing B2B technology business and reflects common privacy and security practices. It should be reviewed by qualified legal counsel and adapted to your exact tools, contracts, regulatory scope, and jurisdiction (including any UAE free-zone specific requirements, if applicable).